Billing & Plans
VOCALS offers tiered plans to fit different usage levels.
Plans
| Plan | Price | Minutes | Agents | Team Members | Concurrent Calls | Overage |
|---|---|---|---|---|---|---|
| Free | €0/mo | 100 | 1 | 1 | 1 | €0.05/min |
| Starter | €25/mo | 500 | Unlimited | 1 | 10 | €0.05/min |
| Pro | €120/mo | 3,000 | Unlimited | 5 | 15 | €0.04/min |
| Enterprise | Custom | Custom | Unlimited | Unlimited | Custom | Custom |
Managing Your Subscription
Navigate to Billing in the sidebar to view your current plan, usage, and upgrade options.
- Minutes Used: Track your monthly minute consumption with a progress bar
- Credit Balance: View remaining credits for overage charges
- Upgrade/Downgrade: Click "Upgrade" on any plan card to change your subscription via Stripe
After Paying
When Stripe sends you back to the billing page, it shows "Payment received. Activating your subscription..." while the payment is confirmed. This usually takes a few seconds, and the page updates on its own - there is no need to reload.
- Once the new plan is active, you get a confirmation message naming the plan you are now on.
- If activation is slower than usual, the page says so and asks you to refresh in a minute. Your payment has still gone through; nothing needs to be paid again.
- The same wait applies when you enable Managed AI Providers.
Usage Tracking
Your usage resets monthly. Key metrics visible on the billing page:
- Minutes consumed vs. plan limit
- Calls this month
- Team members count
- Credit balance